Cooling Off

By accessing or using any Slim Now service, or by purchasing any product, including printed books, eBooks, audiobooks, subscriptions, courses or coaching services, you acknowledge that you have read and agree to be bound by Slim Now Ltd’s applicable Terms of Sale and policies, to the extent permitted by applicable law. Nothing in these terms affects your statutory consumer rights.

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Slim Now — Cancellation & Refund Policy

Worldwide | 14-Day Cooling-Off Period

Business: Slim Now Ltd
Company Number: 16162305
Registered in: England and Wales
Email: info@slim.now
Website: https://www.slim.now
Version: 1.0 — October 2026

This policy explains your cancellation and refund rights when purchasing products or services from Slim Now Ltd. It applies to customers in the UK, USA, Australia and worldwide, subject to applicable consumer protection laws.

This policy forms part of our Terms of Sale. Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

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1. What This Policy Covers

This policy applies to products and services purchased directly from Slim Now, including:

• Printed books, journals and other physical products.

• Ebooks and audiobooks.

• The Slim Now App and its subscriptions.

• Online courses, training materials and Slim Now professional coach training.

• One-to-one coaching, consultations and other services.

If you purchase a Slim Now product through another retailer, publisher or app store, that provider's cancellation and refund process may apply. Your statutory consumer rights remain unaffected.

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2. Your 14-Day Cooling-Off Period

Where applicable consumer law gives you a 14-day right to cancel, or Slim Now expressly offers that right, the following rules apply.

Printed books and journals

Your cancellation period normally starts the day after you, or someone you nominate, receives the goods. If you cancel within the applicable period, you may receive a refund of the purchase price and standard delivery charge, subject to applicable law.

Ebooks and audiobooks

Where a statutory cooling-off right applies, you may cancel within the applicable period if you have not agreed to immediate access on terms that lawfully remove that right.

If you expressly consent to immediate access, acknowledge the loss of your cancellation right where required, and begin downloading or streaming the digital content, you may lose your statutory right to cancel that content.

The Slim Now App and subscriptions

Your cancellation rights depend on the type of digital product or service, the applicable law and the terms agreed at purchase.

You can cancel a recurring subscription to stop future renewals in accordance with the applicable subscription terms. Cancelling a subscription does not automatically entitle you to a refund for a previous payment or unused time, except where required by law or stated in the applicable offer.

Online courses and coach training

Where a cooling-off right applies, the period normally starts on the day after the contract is made.

If you request access or training to begin during that period, additional consent and payment rules may apply. Your cancellation and refund rights depend on the type of service or digital content purchased and the applicable law.

One-to-one coaching and other services

Where a cooling-off right applies, the period normally starts on the day after the contract is made.

If you expressly request that a service begins during the cooling-off period and subsequently cancel, you may be required to pay a proportionate amount for services already provided, where permitted by law. If a service is fully performed within that period, your cancellation right may end if the required consent and acknowledgement have been obtained.

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3. How the 14 Days Are Counted

Where a 14-day cooling-off period applies:

• The day after the relevant purchase, contract or delivery event is normally Day 1.

• The period is calculated in accordance with the consumer law applicable to your purchase.

• You should submit your cancellation before the applicable period expires.

• Your statutory rights may differ depending on your country of residence and the type of product or service purchased.

If you are unsure whether your cancellation period is still open, please contact us at info@slim.now.

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4. How to Cancel

To cancel a purchase, email info@slim.now from the email address used for your order, where possible.

Please include:

• Your full name.

• Your order or invoice number.

• The product or service you purchased.

• The date of purchase or delivery, where relevant.

• A clear statement that you wish to cancel.

You may use the cancellation form in Section 11, but this is optional. Any clear statement communicating your decision to cancel is sufficient where the law permits.

We aim to acknowledge cancellation requests within two working days. An acknowledgement is not a condition of a valid cancellation.

 

5. How Refunds Are Processed

Where a refund is due:

• Refunds will normally be made to the original payment method.

• We will process refunds within the time limits required by applicable law.

• For physical goods, the timing of a refund may depend on when we receive the returned goods or evidence that they have been sent back, as permitted by law.

• For eligible digital content and services, refunds will normally be processed within 14 days of cancellation, unless a different statutory deadline applies.

• You may be responsible for return postage when you change your mind, where the law permits and you were informed of this responsibility.

• We will cover reasonable return costs for faulty, damaged or incorrectly supplied goods where required by law.

For international orders, customs duties, import taxes and charges imposed by customs authorities or third parties may not be refundable by Slim Now. Any delivery charges refunded will be handled in accordance with applicable law.

Refunds will generally be issued in the currency used for the original transaction. Exchange-rate changes, payment-provider charges and bank fees outside our control may affect the amount received in your local currency.

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6. When the Right to Cancel May Not Apply

Depending on the product purchased and the law applicable to your transaction, a statutory cooling-off right may not apply, or may end, in certain circumstances.

These can include:

Digital content: Ebooks, audiobooks, downloadable materials and certain course content may become non-cancellable once you have expressly consented to immediate supply, acknowledged the loss of your cancellation right where required, and begun accessing the content.

Services already performed: Coaching, consultations and training services may become non-cancellable once fully performed, provided the required consent and acknowledgement were obtained where legally necessary.

Partly completed services: If you cancel after a service has begun, you may be required to pay for the part already supplied where applicable law permits.

Personalised or made-to-order goods: Certain goods made to your specifications or clearly personalised for you may be excluded from statutory change-of-mind cancellation rights.

Sealed items: Certain sealed audio, video or software products may be excluded from cancellation rights if unsealed after delivery, where the relevant legal exception applies.

Bundles and sets: Where a bundle is returned, we may require the complete bundle to be returned if this is lawful and consistent with the purchase terms. This does not affect your rights concerning faulty or incorrectly supplied items.

Subscriptions: Cancelling a subscription generally prevents future renewals in accordance with the subscription terms. It does not necessarily cancel payments already made or create a right to a refund for time already used.

These exceptions do not apply automatically to every product. We will apply only those permitted by the consumer law relevant to your purchase.

Important: If you want to preserve a cooling-off right that may be lost through immediate digital access, do not agree to immediate supply or waive that right at checkout. If you choose immediate access, read the consent and acknowledgement carefully before proceeding.

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6.1 Maximum Refund and Limitation of Liability

To the fullest extent permitted by applicable law, any refund payable by Slim Now Ltd will not exceed the total amount actually paid by the customer for the specific goods or services concerned, including any original delivery charges paid by the customer to Slim Now.

This limit does not include return postage, shipping, insurance or other costs incurred by the customer when returning goods to Slim Now, unless Slim Now has expressly agreed in writing to reimburse those costs or reimbursement is required by law.

Unless otherwise required by applicable law, Slim Now Ltd will not be responsible for additional costs, losses or expenses beyond the refund or other remedy legally due in respect of the relevant purchase.

Nothing in this clause limits or excludes any statutory consumer right, remedy, liability or payment that cannot legally be limited or excluded. Where mandatory law requires a greater refund, compensation or other remedy, that law will apply.

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7. Faulty, Damaged or Incorrect Products and Services

Your statutory consumer rights are not affected by this policy.

If a physical product arrives faulty, damaged or incorrect, please contact info@slim.now with your order details and, where useful, photographs of the problem.

We will assess the issue and provide an appropriate remedy, such as a repair, replacement, refund or other remedy required by the applicable law.

The same principle applies to digital products and services that do not meet the legal standards applicable to them.

We will not use this policy to remove or restrict consumer rights that the law protects, including rights under the UK Consumer Rights Act 2015 where applicable and equivalent legislation in other countries.

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8. Returning Physical Products

If you cancel an eligible physical-goods purchase:

• Contact us first so that we can provide the correct return instructions.

• Return the goods within the applicable statutory return period, normally 14 days after notifying us of cancellation where the UK cooling-off rules apply.

• Pack the goods securely to avoid damage during transit.

• Keep your proof of postage or tracking information.

• Unless the goods are faulty, damaged or incorrectly supplied, you may be responsible for return postage where permitted by law.

You may handle a product as reasonably necessary to establish its nature, characteristics and functioning. Where permitted by law, we may make a deduction for a loss in value caused by handling beyond what is necessary for that purpose.

Please contact us if your item arrives damaged or you experience a problem arranging a return.

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9. Customers in the UK, USA, Australia and Worldwide

Slim Now welcomes customers internationally.

This policy is intended to apply worldwide to purchases made directly from Slim Now Ltd. However, consumer protection laws vary between countries, states and territories.

If the mandatory consumer law applicable to your purchase gives you additional or stronger rights, those rights will take precedence over any inconsistent provision in this policy.

Nothing in this policy excludes any right or remedy that cannot legally be excluded, restricted or waived.

Prices, taxes, delivery charges and refund arrangements will be displayed or explained at the point of purchase where applicable. International customers are responsible for any import duties or taxes legally payable by them, unless otherwise stated at checkout or required by law.

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10. Fair and Responsible Refund Handling

We aim to treat all customers fairly and handle cancellation requests consistently.

To administer orders and refunds, we may retain relevant records, such as order details, checkout consents, digital-access records, delivery confirmations and coaching attendance records, in accordance with our Privacy Policy and applicable data protection law.

Where a request falls outside a statutory or contractual refund entitlement, we will consider the circumstances and any applicable legal obligations before deciding whether a discretionary refund is appropriate.

We may investigate suspected fraudulent or abusive refund activity. However, we will not refuse a refund or penalise a customer for exercising a legitimate statutory right.

If any provision of this policy is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

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11. Cancellation Details 

Use the details below and email them to info@slim.now.

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To: Slim Now Ltd
Email: info@slim.now

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I/We hereby give notice that I/we wish to cancel my/our contract for the following product(s) or service(s):

• Name:

• Order or invoice number:

• Product(s) or service(s):

• Date ordered:

• Date received, if applicable:

• Email address used for the order:

• Date of cancellation request:

• Reason for cancellation (this so we may improve our customer service)

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12. Governing Law

This policy and contracts with Slim Now Ltd are generally governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to customers in other jurisdictions.

Nothing in this section removes any right a consumer may have to rely on mandatory local consumer protections or bring proceedings before a court that has jurisdiction under applicable law.

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Contact Us

For cancellation requests, refunds or questions about this policy, please contact:

Slim Now Ltd
Company Number: 16162305
Email: info@slim.now
Website: https://www.slim.now

Version 1.0 — October 2026